to help move frail aged and
disadvantaged people in the Gold Coast
Helping others be more involved in their communities
Transcord assists those people who have difficulty accessing main stream public transport and are residents within the Gold Coast City Council area with needs-based transport solutions. We may also be able to assist with transport arrangements outside of this geographical area where unmet transport needs are identified.
You can be confident using Transcord transport services, as our Quality Management System is certified to ISO 9001:2015 Standards, we are a quality assured transport service being assessed annually against the Home Care Standards, working closely with My Aged Care and we are a NDIS approved transport service provider.
Here is what some of our clients have said
Bob & Marion
We have been grateful clients of Transcord since about early 2015, I think. Because of the nature of my illness and corresponding treatment we have used the services fairly regularly but in “spurts”. We would have been greatly disadvantaged if we did not have access to the physical and psychological support of Transcord staff and volunteers over the years. This applies not only in the physical transport but in managing details before and after each trip. The hospital services in particular do not operate well to a schedule that suits patients and their supporters. Timing is often erratic and unpredictable. Traffic arrangements alone are unhelpful. We have been gifted to deal with a team who generally manage everything with good humour, respect and every attempt to meet our needs to the highest level. The availability is a very significant input to patient well being, comfort and easing of physical/mental tensions.
I cannot attend but I can only speak very highly of Transcord. I have needed the assistance after surgery on my knee reconstruction to attend Pindara rehab and after spinal surgery. I found the drivers excellent and very helpful to me.
I would like to take this opportunity to thank all the team for your service again this year, especially the booking staff(who I mostly talk to on Mondays… and we all know how I love a chat). Lastly thanks to the outstanding drivers and all their helpers who are always there to assist.
Thank you so much for the job you do – it is comforting to know you are there when I need your services as family ,moves away.
Sincere thanks to all staff with my Transcord experience – I received enormous assistance and the personal factor was a great bonus, excellent patience from the driver and a little light laughter shared.
Acts of kindness – it is an attitude, expression, a look a touch, anything that lifts another person - kind words from Transcord staff - my experience when I get off the phone and when I reach my journeys end.